LYNN C Featured review
They give you great service,treat you with respect, and very conscious of the work they are doing for you. Happy with the experience I've had with them over the many years I've been taking my car there.

 Herold Family Automotive and Tire replied:
Thanks Lynn we appreciate having you as a customer and the years you have been with our Family business. Thanks again Jeff Herold


 DAVE P Verified Customer
Low prices beat the national chains, good family run friendly business


 MIKE M Verified Customer
These guys to a great job and are honest about what they do.


 SHERI P Verified Customer
I have been taking my vehicle to Herold Family Automotive and Tire for the past two years. I have had various work done on my vehicle and every time, they have completed the work same day that I took it in and always gave it back with a smile. What is also nice is that they have loaner vehicles for you to use so that your day is not interrupted.


 MARY F Verified Customer
Hi there, just wanted to thank you for your fast service. From Mary and my daughter Bianca . We appreciate that she is able to have a loaner car it is a lot easier for us . So my daughter can get to work with out missing days. We would refer a friend and family . Awesome family business keep up the great work . From The Ferretti Family


 ALICE T Verified Customer
Very satisfied. Also referred Joe our neighbor to your center for tires and oil change.


 SUZANNE B Verified Customer
Super service as always!

 Herold Family Automotive and Tire replied:
Suzanne, Thanks for the kind words. Jeff Herold


 RUTH Z Verified Customer
My last visit was excellent . I am always given an estaminet & the macanics are always very professional

 Herold Family Automotive and Tire replied:
Its always a pleasure to see you Ruth. I enjoy your posts on Face Book.


 BRUCE L Verified Customer
excellent work..as always...I have recommended them to my friends.

 Herold Family Automotive and Tire replied:
That is great to hear and thanks for referring your friends and family !!!


 Anonymous Verified Customer
Great service!!!

 Herold Family Automotive and Tire replied:
Thank you for the Kind words. Jeff Herold


 Anonymous Verified Customer
Very nice people. Seemed to be very honest. Will definitely be returning. Cost was reasonable.


 BRUCE L Verified Customer
If you want a good and honest repair shop, look no farther. They always do good work at a fair price. Been going to them for years.


 GEORGINE/JOHN C Verified Customer
We found Herolds a few years ago after dealing with dishonest repairs. We have stayed with Herolds because of the integrity and quality of the work. They have stood behind repair, even when it was manufacture problems. We will continue to take all car needs here.


 JIM/MELISSA R Verified Customer
We love the service we receive at Harold's! The guys are great at taking care of our needs and looking out for our best interest!


 MARLENE B Verified Customer
A + courteous, thorough and all went well!


 ELNORA/DICK H Verified Customer
How does the song go, how can I say thanks for the wonderful things you have done. I guess thanks does it.


 JERRIE S Verified Customer
Jeff and Jay always take care of my car and do a wonderful job. Thank you


 LISA/AL I Verified Customer
These guys are GREAT! They have been very up front and honest - not only about work performed on our vehicles, but also with recommendations / inspections on used cars we were looking to purchase. Thanks to them, we most definitely avoided purchasing a lemon of a car! Plus, there is no pressure from them to 'up-sell' anything. I would recommend Herold's to anybody!!!


 DANELLE G Verified Customer
Good service for my car. And great customer service.


 ANDY R Verified Customer
Very helpful. Very nice.


 JIM D Verified Customer
excellent customer service. Jay suggested replacing cabin air filter....didn't know I had one. Proactive servive!


 TERRY/JESSIE R Verified Customer
They do good work and get the car done in the time frame they said. The prices are fair too.


 MARCEL T Verified Customer
Great onest people and quality service!


 BRUCE L Verified Customer
Excellent work, to be able to get a loaner is a Plus(when available)


 Anonymous Verified Customer
I was referred to Herold's by some friends after having brake issues while my husband was out of town. I called on a Monday, asking for an estimate on the job and asking how quickly they could get the job done (I was to leave on a trip with this vehicle on Wednesday). The estimate seemed like a fair price, and, yes, they could get the job done for me in a timely manner. I dropped my van off Monday evening and it was finished by Tuesday afternoon. I dealt with both Jay and Jeff; both gentlemen explained things to me and answered my many questions. I know very little about how brakes work, and they took the time to thoroughly go over what they were going to do and why they were doing it. They never seemed hurried while dealing with me. I would definitely use them again!


 ALAN/MARY G Verified Customer
All work was done in an efficient and timely manner.


 JERRY S Verified Customer
While Harold's is no longer geographically convenient, I still use and appreciate their professionalism and follow-up.


 GEORGINE/JOHN C Verified Customer
Good job as always


 MARLENE B Verified Customer
I am in the processof re-checking the AC, however it is a nice place to do business.


 HANK L Verified Customer
Herold's Auto & Tire has given my outstanding service for many years. Their professionalism and friendly personal care is second to none! Hank - Parma, Ohio


 HANK L Verified Customer
Jay & Jeff are great. The work they do and the way they treat their customers is outstanding. They go above and beyond to get things fixed and take time to check over the car to make sure it's running right. I will always bring my cars to them to fix.... even if they don't invite me over for the holidays! Your service is the best I have ever had. You should be proud of your sons, the do a great job,


 DAWN S Verified Customer
As always nicely done! Very much appreciated.


 ALAN/MARY G Verified Customer
Over two years ago we moved to Strongsville from Parma Heights, some 10 miles away. But we still have all of our auto servicing done by Jeff & Jay Herold, because we are confident that any and all needed work will always be done well....as it has been for the last 20 years.


 LORI T Verified Customer
Thank you for giving me the details of what needs to be done to keep me on the road, but more importantly, thank you for the honest options of prioritizing, so that I can spread out my repairs!


 HENRY M Verified Customer
Great service and price as usual.


 CHARLES W Verified Customer
Did exactly what they told me they'd do for my car and even helped me pick out what parts I needed.


 Anonymous Verified Customer
I had a routine oil change done. Service was performed in a professional and timely fashion (I did not have to wait long for the service to be done). It was also at a reasonable price. The only thing I would ask is that they let me know about the general condition of my car. For example: Are there any issues that could need routine maintenance soon - like radiator flush etc? If not, then I would also like to know that as well. While I would not want unnecessary services recommended, I would like to know that I am doing what needs to be done as far as preventative maintenance is concerned. Other that that small concern I feel that they did excellent work on my car, and I would return for future work. I would also recommend them to anyone.

 Herold Family Automotive and Tire replied:
Steve, I did look at your vehicle inspection sheet, and with only 21,000 miles and 4 years old your car is in showroom condition, including all fluids,belts, hoses, battery, brakes,ect... in a year some of the fluids will need to be flushed . Thank you for doing business with our family ,Jeff Herold


 BARBARA J Verified Customer
work was finished and corrected problem on first try. Thanks for getting it done for me.


 JORDAN G Verified Customer
Herold's has always came through for my family.


 LORI T Verified Customer
I am so pleased that Jeff and his team ALWAYS review my car's repair needs in a way that we can decide according to safety!! They care that I will make it to my destination safely!!


 RICK J Verified Customer
Very friendly and trustworthy!!! Great price on tires and did not charge for an alignment. He said that it was so simple that he would not charge for it. Any other shop would have taken the money and ran. Definitely recommend!!!!! I would have rated a thousand stars!!


 ALAN/MARY G Verified Customer
As always, your work on my car fast and fine. The Herold brothers are two excellent auto mechanics.


 BARBARA J Verified Customer
Brakes are working great now and the job was finished quickly and correctly.


 ETHREGE P Verified Customer
Appreciate recommendations regarding windshield wipers and air filter.


 DAWN S Verified Customer
Always Excellent!


 JIM/JUDY S Verified Customer
Excellet


 DEBORAH G Verified Customer
As always, the best guys around.


 HANK L Verified Customer
Jay & Jeff are Wonderful...even if they never invite me over for the Holidays..!!!!


 KATHLEEN T Verified Customer
Herold's Automotive has always been a trustworthy place to take my car whether it is for a routine check - up, or a repair. They are always honest about their service. There are no surprises.


 BOB R Verified Customer
finished job in a timely maner


 DAVE P Verified Customer
Low cost on tires and very good service


 ERIN I Verified Customer
Fair,friendly and fast


 JIM M Verified Customer
Great experience, the Harold's really seem to care about you. Thanks for the great service!


 JOYCE O Verified Customer
I was very please with the service I received at Harolds. It was my first time there and I thought the servcie was great. I got to use a rental car so I wouldn't have to have somebody follow me to drop my car off. It was very convenience. The Price was very fair and i will definitely be back in the future. Kudo's to Haraolds.


 SHANNON T Verified Customer
Fast service for new tires! Thanks a bunch!


 CORINNA F Verified Customer
Thanks for always fitting in our emergencies!


 BILL M Verified Customer
great service, friendly staff. I always recommend you to anyone I know with auto repairs to do!


 HENRY M Verified Customer
Good, Honest, timely serviice.


 LESLIE S Verified Customer
Pleople are nice and service was good, but I am still bothered by a $9.00 shop fee to put a new battery in. I was told it was for parts. Not sure what parts would be needed? I simply didn't have the time to further discuss this the day I had the service done. It should have been mentioned when I called for a price. I usually am a happy customer, but this does not sit well still with me.


 LESLIE S Verified Customer
Thank you so much for the fair service you provided to me. It is not often that management of a company contact a customer to resolve a minor problem. You went above and beyond what was needed to keep a customer happy. I thank you again for correcting the mistake and taking the time to contact me to explain what happened.


 LORIE B Verified Customer
u guys are the best, I've told others about u just hope they thake me up on it thank u for being there when I need you


 NANCY K Verified Customer
I feel like I have finally found a garage that I can trust to repair my car and treat my with honesty and with integrity ---


 PAT B Verified Customer
Just wish that the window wash fluid and anti-freeze reservoirs had been topped off. Would have paid extra if I had known that they are low


 BOB L Verified Customer
you always do a great job.....my mother inlaw likes doing business with you.....i always tell her if im not there go to you guys


 JOANNE K Verified Customer
this is the only place where I bring my car in for check ups or repair. I trust them with my car. Honest people... Jeff and Jay are awesome guys!!!!


 NANCY K Verified Customer
I was extremely pleased with my visit to Herold Family Automotive to have my power window fixed. They did an excellent job and were very helpful in making sure I was re-imbursed by the company that was responsible for the problem I had with the power window not working. They have made me a customer for life.


 SANDRA/JOHN B Verified Customer
We've been passing out your cards to our neighbors and friend on the west side.


 LORIE B Verified Customer
I,'m so glad that I can depend on jay and jeff when it comes to repairs when I need them.the business is so professional and that's what I was looking for thank you so much


 ELNORA/DICK H Verified Customer
While you have worked on balancing tires on the Nissan, there still is a vibration in the 55 to 60 mile per hour range.

 Herold Family Automotive and Tire replied:
Mr Heckathorn, i would like to thanks you for bring your car back in so we could correct the vibration problem. Nice to have you and your family as customers.


 BOB O Verified Customer
Allways liked you guys,l will be in touch.thank you


 DAVE S Verified Customer
I was on my way to work and noticed a screw in my tire. In no time at all, the tire was plugged at a good price. I will look to Herolds for any future needs.


 PAUL/JANE H Verified Customer
The Herrolds really watch over us and guide us about our car.


 PETER/ED K Verified Customer
Excellent service, price, very timely and friendly. Thanks.


 ELNORA/DICK H Verified Customer
Thanks. Again job well done in a timely manner. By the way, you have to take Elnora's name from your email. thank you


 Anonymous Verified Customer
So reasonably priced and quick!


 REGINA R Verified Customer
always calls with quote before doing work and lets me keep my old car rolling! Love your service.!


 PAUL/JANE H Verified Customer
Very good service and you show great concern for us


 ALAN/MARY G Verified Customer
Mary and I both have absolute confidence in the integrity of Jeff and Jay Herold. We are entirely satisfied with the auto repair work they have done on both of our cars for the past 20 or more years! Allan R. Goellner


 TODD O Verified Customer
Herold Family automotive is the First place i will always take my vehicle to be serviced! Jeff and Jay always do an excellent job and their customer service is outstanding! Our family has been going to Herolds for over 10 years and the quality of service has never changed. Thank you!! Highly recommended.


 JIM D Verified Customer
i have recommended you to several family members


 ROBERT M Verified Customer
Jeff and Jay do super work, but I appreciate the frequent status communication and the available loner car as well.


 SANDRA/JOHN B Verified Customer
We feel both our cars are in good hands with Jeff and Jay. Love that Platinum package.


 ALAN/MARY G Verified Customer
Finally we got to meet your dad in person!


 JACKIE R Verified Customer
Great service and reasonable charge.


 HANK L Verified Customer
Great service as always. Jay & Jeff are great mechanics as well as awesome people. They always take time to explain everything and they always take time to talk and joke with me. That the great thing about a family business... They treat you like family! Since I just spent about $1800.00 in the last two months... I think you should invite me over for either Thanksgiving and/or Christmas! I recommend you to everyone I know and I will always do business with you!


 NANCY K Verified Customer
as usual, everything was taken care of in a satisfactory manner.


 JEROLD B Verified Customer
Great service and staff


 JOANNE K Verified Customer
I have been a loyal customer for about 2 yrs now and I must say I have never been disappointed about the service on my car. Recently I stopped up and asked Jay to check my oil and he said he needs to be changed since I was going to Michigan to see my niece. I dropped the car off and Jay called me to tell me the oil change was done but I needed 2 tie rods, and a battery. He said the left tie rod was very bad and I asked if I can still drive the car to Michigan and he said no, not all. Around here if Parma is fine but not on a long trip. I told him I needed the car and he suggested I call Enterprise I then made a decision to have him replace the left tie rod and the battery. He said I can do the right one when I get back plus the alignment will be needed. He did the above and I asked him to show me the tie rod and I could not believe how bad it was. Because Jay did not want to release my car without getting a new tie rod I decided for him to do the work. I can not thank Ja


 BILL F Verified Customer
Thanks for the great service.


 CINDY K Verified Customer
I'm always pleased with your service. It's comforting to know you keep an eye on everything and let me know when things are needed... and especially when they are NOT. That trust is important to me and I feel like I'm part of their 'family'. And if that weren't enough, their 'loner car' trumps all.


 PAM M Verified Customer
Fast service, on time, reasonable rates, friendly.


 BILL/LUBA K Verified Customer
Very friendly and fast service.


 PAUL/JANE H Verified Customer
Jeff was very good in spotting the leaky shocks because we saw a leak, but no one found it. Glad he did!


 KATHLEEN T Verified Customer
Everything was completed in a timely fashion. They even loaned a car to me during the day when I went to work. Love how my car is running.


 JEFF M Verified Customer
Have recommended you twice so far.


 JUDY M Verified Customer
I appreciated how quickly & efficiently my problem was taken care of.


 TOM B Verified Customer
Employees are a pleasure to work with and straight forward. Great service!


 BILL F Verified Customer
Thanks for the great service.


 JIM D Verified Customer
I really appreciate Mr. Herold personal phone call thanking me for the business. It means your family really caes about my family!


 KEVIN K Verified Customer
Very polite and on time. Excellent sale. Thank you


 CORINNA F Verified Customer
Jeff and Jay made time in their busy schedule to check out a problem with our car to make sure it was still safe to drive. I can always count on them to be honest and clearly explain what our car needs or doesn't need, do excellent work when something does to be fixed, and give advice about what to look out for in the future.


 ERIC R Verified Customer
Excellent, prompt service. Will definitely bring our car back again.


 JERRY S Verified Customer
You guys are the best!


 SAMANTHA W Verified Customer
The only thing was I never got a call when it was finished. Picked my car up 3 days later and found it unlocked in the parking lot. :/


 SANDY R Verified Customer
I have already passed out your business cards to friends. The service I received on my Honda Odyssey was wonderful.! This also happens to be the first time ever in my life where the labor costs were LESS that the actual product/supplies cost! I was pleasantly surprised. Thank you for the great work done on my van...


 ED/LINDA R Verified Customer
Thanks again for taking care of my vehicle in a timely fashion.


 SHERRI P Verified Customer
I was told by another shop that I needed shocks and struts. Jeff looked at my vehicle and took it for a drive. He said my shocks and struts were fine. I needed stabilizer links and they were done the day I had my consultation done. The professionalism and HONESTY I received was outstanding. You don't see that too often nowadays. Thank you!


 BILL F Verified Customer
Thanks for the great service. I recommend you to all my friends.


 SIMON M Verified Customer
Quick, professional, good prices. Thanks!


 LORI T Verified Customer
I feel very safe when driving cross-country when Jeff says my car is ready!!!!


 BRANDON D Verified Customer
Everything was great!!!


 KELLY O Verified Customer
Thank you!


 CHRISTIAN A Verified Customer
Very helpful, honest, and very fair priced. You will never get the run-a-round.


 LORIE B Verified Customer
i will be using your services in near future very shortly


 SCOTT/EILEEN H Verified Customer
I love the personal pick-up / Delivery! You always do a great job.


 PAM F Verified Customer
takes the time to be informative, & has always been professional & friendly


 SANDRA/JOHN B Verified Customer
Unequivocally, we would recommend Herold Family Automotive. You guys ROCK!


 LOIS K Verified Customer
very pleasant service and done with care and accuracy


 DAVE P Verified Customer
took my car in for tires, had what I wanted at a very good price and quick service. That' s all I could ask for.


 CANDI/DAVE H Verified Customer
The new tires have my old car running like a "kid" again. As always, thanks for the good advice and service.


 TRINA C Verified Customer
Great service! Your treated like family and they go above and beyond to take care of your car.


 TRACEY R Verified Customer
I am always able to make an appointment for a time that is convenient for me. The service is fast and friendly and the car is ready on time. As an added bonus of excellent customer service, I always receive a follow up phone call thanking me for my business.


 SILVIA A Verified Customer
I already have..Love to so it again.


 SANDRA/JOHN B Verified Customer
Yes, and we frequently do. Best of luck. Bronoffs


 DAVE P Verified Customer
bought tires, price was lower than NTB and I would rather support the local small shop


 SANDRA/JOHN B Verified Customer
Thank you for taking good care of our cars, Jeff & Jay!


 HANK L Verified Customer
Great job as always!


 MIKE G Verified Customer
Fast and excellent service!


 SANDRA/JOHN B Verified Customer
Thanks for taking good care of our cars. Merry Christmas to all of you!


 SANDRA/JOHN B Verified Customer
Recommend Herold Family Automotive unequivocally. They are fantastic. Just recommended Medina facilty to our son.


 JOSH A Verified Customer
I used to live in Parma, and these guys have been taking care of my cars for the passed ten years. I now live in Mentor Ohio and I still take my time to drive out to Parma to have them work on my car. I trust them and they always have been really good to me. As long as I live in north east ohio I will continue to take my car to be serviced here.


 HANK L Verified Customer
Great work and wonderful people and service.


 JACK S Verified Customer
Very Happy with my repair and service at your facility.


 LORIE B Verified Customer
been looking for a good mechanic and have watching your operation for a long time.you guys are so professional and likeable that it was a easy decision to make


 NANCY K Verified Customer
I was pleasantly surprised with the level of service and friendliness that I encountered when I stopped at Herold Family Automotive---I will recommend this business to all of my friends and will be sure to return to this business with any future car care needs.


 TRINA C Verified Customer
Always friendly,helpful and reasonable. Go above and beyond to take care of you


 JIM/SHELLY B Verified Customer
Excellent service. This is why I do my business with a local business.


 JOAN B Verified Customer
Very good customer service, I called on Monday and they took me in Tuesday morning. Good Job!!! Another good thing is you offered a loaner Car if not for that , I don't know how I would of gotten to work. Thank you


 JACK S Verified Customer
Once again excellent service.


 JOANNE K Verified Customer
jeff and jay take care of your car like it is their own. Great mechanics. Thank you for taking care of my car.


 BARBARA J Verified Customer
Your willingness to work on the Dodge and pinpoint it problems was great. Although no direct cause was found the Dodge runs much better and time will tell if it has been taken care of. Right now we are pleased with the work and will return if another problem comes up.l Thank you so much for a job we think of as well done.


 SANDRA/JOHN B Verified Customer
Herold Family Autmotive and Tire has been servicing our cars for 2+ years, as well as providing tires for out aging Toyota. They are personable and we think, extremely honest, fair, and delightful.


 HANK L Verified Customer
You're the best. Wouldn't go anywhere else
 

Contact us today


call us for an appointment
440-845-8879
near by local auto car shop
8916 Day Drive
Parma, OH 44129
  • shop photo
  • shop photo
  • shop photo